Being able to communicate with your shared hosting company whenever you have any sort of questions or encounter any difficulties is quite important and how quickly they'll answer and take action is usually crucial, especially if your web site is business-oriented, as more downtime can often mean losing potential customers. The support solutions are also a quick way to identify genuine suppliers from resellers. The second typically answer just to e-mail messages or support tickets and you will need to wait for a whole day or longer in order to get a reply. When the problem calls for a few replies, you will end up losing several days to have a simple problem resolved. When you use the services of a genuine and trustworthy web hosting company, you should be in a position to contact the support at any time and get a prompt reply whatever the problem or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Hosting
All of our Linux shared hosting packages include 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our web hosting solutions well before you make an order or you're an existing client and you have a question or a problem, you're able to contact us any time, including holidays and weekends. We have many channels to get in touch with us - a couple of phone lines globally for your convenience and live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more technical issues or any troubles which need additional time to investigate and deal with. In contrast to a number of other web hosting providers, our trouble tickets have a warranted maximum reply time of just 1 hour, which means that whatever the trouble is, it'll be resolved in a timely manner and you will not waste days in order to have something fixed.