There are a handful of ways to get in touch with the hosting company whose services you are using, but the one that you will invariably find regardless of which company you pick is a support ticket system. This is the least complicated form of communication for many reasons. In the event that no company representative is free at the moment and they are all engaged, a phone call may not be replied to, but a ticket will invariably hit home. Moreover, you can copy & paste extensive pieces of info without the need to worry about printing mistakes, and in case a certain problem requires more time to be resolved or a number of replies need to be exchanged, all the information will be in one and the same location, so each party can always see the comments added by the other one. The downside of using tickets to contact your hosting company is that they’re typically separate from the hosting platform, which implies that if you have to provide info or to adhere to instructions, you will need to use no less than two separate systems and this number might grow in case you desire to administer a handful of domain names. On top of that, many web hosting providers respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting around for an answer.
Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you’ll never need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket whilst browsing your files or tweaking different account settings. The ticketing system is being monitored 24x7 by our client care team representatives and the ticket response time is no more than 1 hour, but it seldom takes more than 20 minutes to receive help. Unlike certain hosting companies, we do not charge extra for using the ticketing system, so you can contact us as often as you need and request information in regards to any billing or technical problem. Moreover, you can see a number of informational articles, which will help you handle the most commonly experienced issues yourself.