When your website hosting company offers live chat support, you'll be able to talk to a representative in real-time and find out useful information or get a problem resolved in a very timely manner. The basic advantage of using chat rather than calling to consult with a live person is that you will need just a computer with Internet connection, so that you won't pay any fees when you are in another country or state. Furthermore, it'll be much simpler to copy and paste information for example domain names, usernames or error messages in other words details that are sometimes hard to share with the other side over the phone. The real-time chat is also a much quicker option to contact the website hosting service provider's support team compared to using a ticketing system. What's more, if some issue requires some more time to be taken care of, you're able to do something else while you wait for assistance on the live chat, which means that you won't lose time - something that's impossible if you're on the telephone.