When your website hosting company offers live chat support, you'll be able to talk to a representative in real-time and find out useful information or get a problem resolved in a very timely manner. The basic advantage of using chat rather than calling to consult with a live person is that you will need just a computer with Internet connection, so that you won't pay any fees when you are in another country or state. Furthermore, it'll be much simpler to copy and paste information for example domain names, usernames or error messages in other words details that are sometimes hard to share with the other side over the phone. The real-time chat is also a much quicker option to contact the website hosting service provider's support team compared to using a ticketing system. What's more, if some issue requires some more time to be taken care of, you're able to do something else while you wait for assistance on the live chat, which means that you won't lose time - something that's impossible if you're on the telephone.
Live Chat Support in Shared Hosting
We provide a live chat support service for all of the Linux shared hosting packages that we offer and we can assist you with almost everything live. If you don't have an account with our company yet, we are able to provide you with more info about the plans to help you to pick the most appropriate package. If you are a current client, we are able to assist you with any general or billing matter in addition to with various common tech problems, for instance an email address installation in a desktop e-mail client. When you cannot call us for whatever reason or you're in some country where we do not have a local phone number, the live chat is the best way to get in touch with us. Needless to say, some problems need more time to investigate and test, so you will need to open a ticket to our technicians, still, we will save your time and help you with many issues on the chat.