If you ever experience a problem with your site and are incapable of taking care of it on your own, ask the hosting provider’s customer support staff to help you bring the website back online. A timely resolution would be the best scenario, but a lot of hosting companies answer within twenty four hours or even more, especially if you are working with a reseller. Even if the problem can be resolved quickly, your site may not work satisfactorily or it may not be accessible at all for a prolonged period of time, so you may lose potential customers as it’s highly unlikely that anyone will ever come back to a broken website. Speaking of which, you have to make certain not only that you can get in touch with your web hosting provider, but also that they can reply and assist you in a well-timed fashion. If a web app update doesn’t go smoothly or you erase something by accident, for example, the site must be restored promptly in order to avoid elongated inaccessibility.
One-Hour Response Guarantee in Shared Hosting
In case you are using one of our Linux shared hosting packages and you’ve got an inquiry or experience a certain difficulty, you can touch base with us 24/7/365 by submitting a technical support ticket or by writing an email and we will make sure that you receive an answer in no more than sixty minutes. If the issue can be sorted out, we will do it before we reply, whilst in case there is something that you have to do on your end, we’ll provide you with all the required details – what settings to check, what possible solutions to try out, etc. Typically, you’ll receive a response within less than thirty minutes, which goes to say that waiting around for hours and hours on end or even for more than 1 day to receive assistance is something out of the question. Our one-hour reply guarantee applies to any query that you might have – general, billing or technical.