Despite the fact that this isn't the mainaspect to distinguish a reliable shared hosting company from a bad one or a reseller from a real provider, having the option to call and talk to a live person is an indicator that you aren't dealing with a one-person company and that you will be able to get in touch with somebody whenever you need assistance. The telephone support for hosting services may range from standard to expert, which means that the problems which can be resolved through a call differ depending on the specific company. Generally, these matters are more basic and include billing or first level technical issues as more complex tasks usually need a support ticket where both you and the sysadmins can track what's going on with a particular issue. Still, the option to call your provider will save you lots of time and efforts for the numerous small things which will eventually appear at the time you manage your website hosting account.
Phone Support in Shared Hosting
If you choose to use one of our Linux shared hosting packages, you can speak with our support team over the phone for 14 hours per day. We will assist you in choosing the ideal plan for your websites because we are aware that it's better to discuss these issues with a live person. In case you already have an account, we are able to help you with all sales/billing questions and / or general matters, even with some tech situations which do not involve a lot of time or escalation to an administrator as it will be more convenient to open a ticket for time-consuming troubles so as to have the entire correspondence in one place. We have phone numbers in the United States of America, the UK and Australia, so you can call the one you prefer and talk with one of our agents.