Technical Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Time Guarantee

  • Every single help request you send to us will be responded to within maximum one hour. If for any reason whatsoever your ticket or email needs further assistance from a server admin, we will timely forward it and leave a note to let you know that your issue is being worked on. If you make use of the Admin Services package, all of the services included there will be performed at a time of your liking.

  • Top quality support service

  • A First–Class Client Care Service

  • We’ll be at your disposal 24–7 to reply to any inquiries that you may have connected to our Web Site Control Panel or any of the apps that we have preinstalled for you on the dedicated server. If you also require help handling server admin tasks, you can take a glimpse at our Admin Services package, which includes data backup storage space, weekly Operating System updates, server monitoring and restarting services, plus problem troubleshooting and software installation procedures.

  • Intuitive help center

  • An Intuitive Help Area

  • Our Web Site Control Panel was installed by default for every Linux dedicated servers hosting package. Among its functionalities is a very useful integrated knowledge base that will guide you step by step on all the tasks that you can perform. Most of the instructional articles in addition video versions which show all the actions that you can carry out in a highly illustrative manner. You will find the help articles and the video tutorials in the top right corner of each Web Site Control Panel section.