1 hour ticket response
Timeliness is our most essential concern and this is why we have a team of capable customer service technicians who will be happy to provide a swift response to any question that you could have. Simply post your support ticket from your Web Site Control Panel and we’ll get back to you within one hour at the latest. In fact, we work hard and aim for a 20–minute response time.
An Outstanding Technical Support Service
Each member of our tech support staff has many years of experience in the Linux shared hosting packages niche and almost all of them have been with us for at least five years. They all are prepared to reply to all your questions in the most proficient manner possible.
An Easy–to–Navigate Help Section
Included in the Web Site Control Panel is an easy–to–navigate Help Center, which features various sources of information. You can search through a regularly updated knowledgebase featuring web hosting account management articles and web site management articles, check out our educational video tutorials or have a glance at the F.A.Q. archive.